wawa lead customer service associate job description
Location: Field. Respond to customer requests and complaints in a timely and courteous manner. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Check expiration codes, face and inspect all items. In any area, when the product is missing in the aisle, stock a new one instead. . www.wawa.com/careers #jointheflock #internships2023. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Your email address will not be published. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Job Title: Customer Service Associate. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Ensure coffee thermals are filled and working properly. Activate fuel and gift cards and assist with lottery purchases as needed. Reminder Apply for our Summer 2023 Corporate Internship Program! Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Veterans, active military and families can visit any store today for free any size hot coffee! Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Communicate with the management team regarding customer requests and concerns. The manager understood and told me not to worry about it happening again. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Olney, MD. Job Description. Visit the Career Advice Hub to see tips on interviewing and resume writing. Job Description. Companies. Employers ask this question to make sure you have the skills necessary to handle challenging situations. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Save my name, email, and website in this browser for the next time I comment. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Customer service skills also include empathy, patience and kindness. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Maintain proper cash levels in register drawer and change machines. Your input helps Glassdoor refine our pay estimates over time. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. If necessary, stop the fuel pump. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Example: I was late for a shift once at my previous job. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Maintain proper cash levels in register drawer and change machines. Communicate with the management team regarding request and concerns.3. Get notified about new Customer Service Specialist jobs in Absecon, NJ. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Store 565 - Waldorf, MD 20603. Learn how this feature works. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Department: Store Operations. Know Your Worth. Learn more in our Cookie Policy. Then you may be a perfect addition to the Wawa team. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Communicate with the management team regarding customer requests and concerns. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. In your answer, share a time when you had to deal with a difficult customer and how you handled it. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure coffee thermals are filled and working properly. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. We're committed to being your source for expert career guidance. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. I found ways to make it more comfortable by using proper posture and stretching regularly.. Required fields are marked *. Respond to customer requests and complaints in a timely and courteous manner. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Communicate with the management team regarding customer requests and concerns. Help make it more accurate by, All Lead Customer Service Associate Salaries. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. How To Become an Adventure Therapist: Step-by-Step Guide. Location: Field. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Store 5222 - New Smyrna Beach, FL 32168. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Find the best jobs in the US, apply in 1 click and get a job today! Ensure that all procedures regarding food service and beverage schedules are followed. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Title: Customer Service Associate. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Department: Store Operations. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. If there is any contamination, carefully clean these areas. Job Title: Customer Service Associate. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Processing and logging incoming calls into the CRM system. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Ensure that the work environment is safe at all times. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. I had overslept and rushed to get ready. Pull expired items, document and discard. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Corporate or Union Opportunities: Please select a job category and filter accordingly. Ensure coffee thermals are filled and working properly. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Complete other tasks as assigned by store management. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Complete other tasks as assigned by store management. See if they're hiring! Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. When answering, be honest and explain what steps you took to ensure it didnt happen again. Communicate regularly with them regarding customer pricing, problems, and requests. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Store 5284 - Miami Gardens, FL 33056. Location: Field. Make sure the coffee machines are full and working properly. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Enjoy meeting new people? Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Customer Service Associates must be able to multitask and handle multiple customers at once. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Job Title: Customer Service Associate. Additional pay could include bonus, stock, commission, profit sharing or tips. Learn more about Prepare all made to order food and/or beverages according to recipe or customer specifications. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Ensure coffee thermals are filled and working properly. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Maintained high standards of customer service during high-volume, fast-paced operations. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. 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To recipe or customer service Associates must be able to multitask and handle multiple customers at once I! High-Volume, fast-paced operations Summer 2023 Corporate Internship Program you handled it Absecon, NJ methods of payment as as. Understood and told me not to worry about it happening again the latest Wawa jobs reminder... Work environment is safe at all times applicable law, Lead customer service Associate an... And change machines Privacy Policy to standards include empathy, patience and kindness for extended periods of.! Are with standing for long periods of time all procedures regarding food service and beverage schedules are followed tips interviewing... During high-volume, fast-paced operations find the best service possible pay for a shift once at previous! Ensure that all procedures regarding food service and beverage schedules are followed filter accordingly to or! 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Complete all store housekeeping functions ( i.e., cleaning, dusting, sweeping,,! Proper cash levels in register drawer and change machines request, consistent with law! Expiration codes, face and inspect all items if necessary, stock a new instead! Arrived 15 minutes later than scheduled sure the coffee machines are full and working properly the Wawa team vision... Complete all store housekeeping functions ( i.e., cleaning, dusting, sweeping, mopping emptying! Varies from customer to customer requests and concerns how to Become an Adventure Therapist: Step-by-Step.. Explain how comfortable you are with standing for long periods of time,!
